An investigation has been launched in France after female staff at the Eiffel Tower were replaced by male colleagues for the visit of a Hindu religious group.

A delegation of around 100 people linked to the Bochasanwasi Akshar Purushottam Swaminarayan Sanstha (BAPS) group visited the iconic landmark in Paris on Saturday.

“Women were asked to leave their places of work” and felt “humiliated”, staff union representative Diane Davoine said. The tower closed on Monday as staff went on strike to show their outrage.

Ariel Weil, who is the president of the company that runs the tower, blamed its managers for being “a bit overzealous” in complying with the request without considering whether it was “inappropriate”.

Weil, who is also mayor of Paris Centre, told French broadcaster Franceinfo on Tuesday that the incident was “totally shocking and unacceptable”.

An internal investigation will determine who was responsible for putting the conditions in place, Weil said, and ensure it “never happens again”.

In a statement reported by AFP news agency, staff at the monument said that during Saturday’s visit, female employees were also “instructed not to go through or cross certain areas while the delegation was present”.

“Tensions mounted over the weekend, so [on Monday morning], the employees decided to meet: first, to open a dialogue with management, and second, to ensure that women are never treated this way at the company again,” Davoine said.

Société d’Exploitation de la tour Eiffel (SETE), which runs the Eiffel Tower, had previously said the conditions imposed on female staff were not in line with its values “nor with the principles of equality between men and women”.

BAPS consecrated its first major temple in France on Sunday, in a Parisian suburb.

In a statement on X, BAPS said the trip was “arranged in conjunction with the Eiffel Tower team at the start of normal opening hours to avoid disrupting or inconveniencing others”.

It apologised “for any pain or inconvenience caused”, adding “we believe in the universal values of mutual respect and service”.

On its website, the group describes itself as a “spiritual, volunteer-driven fellowship dedicated to improving society” through Hindu values.

It has temples in major cities around the world, including London, Los Angeles and Sydney.

It draws its beliefs from the teachings of Lord Swaminarayan, a late 18th-Century celibate ascetic who is regarded by his followers as an incarnation of Vishnu, the revered Hindu god of preservation.

The movement strictly separates men and women, including in temple activities and building entrances.

BAPS says the segregation was introduced for the benefit of women, but critics say 18th-Century beliefs have no place in today’s world, and keeping women out in the name of religious practices is discriminatory.

Politicians in France have condemned Saturday’s incident.

Yaël Braun-Pivet, the president of France’s National Assembly, said: “I refuse to allow women to be compelled to step aside in order to meet the demands of foreign visitors.”

French hard-right leader Marine Le Pen said: “In France, we will never accept that the presence of women be ‘limited’.”

Former centre-right French Prime Minister Gabriel Attal, who has said he will run for the presidency next year, said: “In France, no culture, no belief, no worship, nothing nor anyone can come to dictate to women their place.”