Software & Apps

An Holistic Framework for Shared Design Leadership

Software & Apps Source Author -
Picture this: You’re in a meeting room at your tech company, and two people are having what looks like...

From Beta to Bedrock: Build Products that Stick.

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As a product builder over too many years to mention, I’ve lost count of the number of times I’ve...

User Research Is Storytelling

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Ever since I was a boy, I’ve been fascinated with movies. I loved the characters and the excitement—but most...

To Ignite a Personalization Practice, Run this Prepersonalization Workshop

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Picture this. You’ve joined a squad at your company that’s designing new product features with an emphasis on automation...

The Wax and the Wane of the Web

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I offer a single bit of advice to friends and family when they become new parents: When you start...

Opportunities for AI in Accessibility

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In reading Joe Dolson’s recent piece on the intersection of AI and accessibility, I absolutely appreciated the skepticism that...

I am a creative.

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I am a creative. What I do is alchemy. It is a mystery. I do not so much do...

Humility: An Essential Value

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Humility, a designer’s essential value—that has a nice ring to it. What about humility, an office manager’s essential value?...