Software & Apps

Welcome to the “find out” stage of AI

When I went to the first HumanX conference in January 2025, agents were vaguely-defined frontier tech. It was the...

Design for Amiability: Lessons from Vienna

Today’s web is not always an amiable place. Sites greet you with a popover that demands assent to their...

Design Dialects: Breaking the Rules, Not the System

“Language is not merely a set of unrelated sounds, clauses, rules, and meanings; it is a totally coherent system...

An Holistic Framework for Shared Design Leadership

Picture this: You’re in a meeting room at your tech company, and two people are having what looks like...

From Beta to Bedrock: Build Products that Stick.

As a product builder over too many years to mention, I’ve lost count of the number of times I’ve...

User Research Is Storytelling

Ever since I was a boy, I’ve been fascinated with movies. I loved the characters and the excitement—but most...

To Ignite a Personalization Practice, Run this Prepersonalization Workshop

Picture this. You’ve joined a squad at your company that’s designing new product features with an emphasis on automation...

The Wax and the Wane of the Web

I offer a single bit of advice to friends and family when they become new parents: When you start...

Opportunities for AI in Accessibility

In reading Joe Dolson’s recent piece on the intersection of AI and accessibility, I absolutely appreciated the skepticism that...